Weedseedsexpress offers returns for their products within 14 days of receipt of delivery. You can consult this page to learn more about our return policy.
Here at Weedseedsexpress, we want you to have the best experience possible every time you shop with us. Although, even if you enjoyed your shopping experience, it may be that you want to return items. You may cancel your order within 14 days without giving any reason, or you could decide to make use of your legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described.
Our products can be returned within 14 days of receipt of delivery. Depending on your location, and on the postal service used, it can take a few days to a couple weeks for an item to reach us when you return it. Once the parcel is received at our fulfillment center, approximately 2 business days are necessary for the refund to be processed. When the refund will show on your bank account exactly depends on your bank’s location and on their own processing time.
Please note that our return label requires you to return the item at your own expense.
Returns Costs & Methods
Weedseedsexpress will not proceed with any refund if the returned item is damaged or opened.
Statutory Cancellation Right
You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item(s). To exercise your cancellation right please consult the information below.
Right of withdrawal
You are entitled to revoke your agreement with Weedseedsexpress without providing a reason, within a period of 14 days after receiving your items.
The withdrawal period expires 14 days after day 1, on which you or a third party designated by you, who is not the carrier, acquires physical possession of the final delivery.
In order to exercise your right of withdrawal, you must first of all inform Weedseedsexpress in order for us to check your payment details via
Email: [email protected]
Once this is done, you can revoke the agreement via a return form.
Consequences of the withdrawal
If you revoke the agreement, you will receive all payments back from us that you have made up until that moment, including delivery costs (with the exception of any extra costs as a result of your choice for a different delivery method than the cheapest standard delivery option offered by us) and in any case no later than 14 days after we have been informed of your decision to revoke the agreement.
We will refund via the same payment method with which you conducted the original transaction, except cash payments. You will not be charged any costs for such a refund.
After you have reached out to our customer service, and we have received the product(s) together with the return form, we will send you a confirmation of receipt via email.
Weedseedsexpress is entitled to put your refund on hold until the goods have been received.
You must return the goods immediately, but in any event no later than 14 days after the day on which you communicate your decision to revoke the agreement to us, to:
Your return will be accepted only if received before the 14-day period has expired.
We will bear the costs of the return shipment.
We reserve the right to make you liable for any decrease in value of the goods resulting from the fact that you have used the goods in a way that goes beyond what is necessary to establish the nature, the characteristics and the performance of the goods.