Do you have a question about your order, payment (options), shipment or our products? Here you'll find all the information you need.
What are the payment methods you accept?
For information about our payment options please visit: Payment & Processing
How does my purchase appear on my bank statement?
The description on your bank statement depends on the chosen payment method. Yet, in all cases the statement is discreet. There is no reference to cannabis, cannabis seeds, or anything related to cannabis.
What is the status of my payment?
Where can I find the bank account details of Weedseedsexpress?
In case of a bank wire transfer you will receive a payment instructions email including our bank details after completing your order. This information should be sufficient for you to complete a bank wire transfer.
Do you ship via regular post or courier?
We ship via regular post as our shipments are like postcards and fit in your mailbox. This is the most discreet way of shipping, and in this way we can offer free shipping for most countries and keep the cost for a tracked shipment low.
To customers in some countries we can offer express shipping.
Is my shipment discreet and stealth?
When ordering at Weedseedsexpress your order will be shipped out in a discreet / stealth package.
Are the seeds send in breeder packs?
Our seeds are bred by our own team of breeders. Being the source we decided not to use breeder packs. Why?
- Breeder packs contain logos and cannabis seed related information
- Basically all our customers prefer a stealth and discreet delivery
- Combining breeder packs with a stealth/discreet shipment is contradictory, and virtually impossible to offer with a delivery guarantee
Do you ship to my country?
Weedseedsexpress ships to many countries in the world but definitely not to all. For example, we have excluded countries with international trade embargoes and restrictions.
How do I change my shipping address?
You can change your shipping address in your account. Click here to log in.
In case you ordered without creating an account please contact us, so we can change your address directly in our system.
It's not possible to change your address when you have already received a shipping confirmation email.
I received damaged / crushed seeds. Can you send me a replacemend?
Seeds are fragile. We therefore use sturdy protection materials. In that way your order will arrive undamaged.
In the unlikely event you have received one or more damaged seeds, please contact us right away. Make clear pictures of the damaged seeds (and postcard) and send the pictures to [email protected] Damaged seeds will be replaced free of charge.
Can I have my order shipped to my P.O. Box?
Shipping to your P.O. Box is no problem. Just fill in the correct address details during check out, and we'll take care of it. Your address won't be checked by us, so make sure you provide a correct address.
Shipments delivered by courier cannot be sent to a PO box
My shipment is intercepted at the border, what now?
As the importation of seeds isn't allowed in every country we use a proper stealth shipping method to make sure your order will be delivered. With our stealth shipping method, most shipments enter the country of destination right away.
Nevertheless, it is important to know that occasionally shipments are intercepted at the border. Such situations are very inconvenient as it will cause a delay. At the same time it's part of the business we are operating in and part of the adventure when ordering seeds with us, while living in a country where importing seeds is subjected to restrictions.
In the unlikely event your shipment is intercepted there is no reason for panic. Why?
- Based on the appearance of the seed it's impossible to determine the type of seed. It basically could be any type of seed
- As part of our delivery policy we reship your order one time free of charge and take the full costs for both the intercepted shipment and new shipment at our own expense
How to report an interception?
When your order is intercepted you will most likely receive a letter. In some cases the tracking page shows a notice. Please contact us in both cases.
- Send us a clear picture of the received letter or a screenshot of the notice on your tracking page.
- In case your order was intercepted, but you received the package without the seeds in it, we also need a picture of the envelope and postcard.
Once we have received the required information, we will initiate a free replacement.
Can the reshipment be sent to another address?
Definitely! We even prefer to send it to an alternative address. Please email us about it to [email protected]
Can I get a refund instead of a reshipment in case my order is intercepted?
The possibility of a shipment being stopped at the border only applies to countries where the importation of seeds is subjected to agricultural restrictions. Therefore, we expect that you are aware of such restrictions, but at least understand that Weedseedsexpress can't refund as we are willing to ship to your country. Just because we want everyone to have a great grow.
What does the shipment look like when it arrives?
You will receive your order via regular post. Your order will arrive in a plain white envelope containing a thick postcard. Both the envelope and the postcard won't show any cannabis related information. Instead, it's designed with a random text or an image and will most likely result in a big smile on your face.
US orders will arrive in a plain envelope as well but without the postcard.
How to find your seeds?
- USA: you will find the seeds in the envelope
- Europe and rest of the world: you will find the seeds in the postcard
Please be careful when opening the envelope
What does delivery guarantee mean?
As fanatic cannabis enthusiasts, we want every customer to have a great grow and to experience the best customer journey possible. Having said that, we'll never let you down.
Receiving your order is where your real journey actually starts. It's therefore our top priority to make sure your order gets delivered safe, unopened and undamaged.
Want to know what our delivery guarantee means for you? Keep on reading:
We developed a great stealth shipping method (you will most likely smile when it arrives). However, a stealth shipping method alone isn't enough for a smooth arrival as your order is sent from abroad, processed through multiple sorting centers owned by different postal companies in different countries.
Fortunately, the postal systems are practically fully automated these days but still people are involved. This means mistakes can be made which can lead to a delayed delivery and in exceptional cases even a no-show.
Does this mean that we leave you with nothing in case your order is delayed or won't show up? No, of course not. We guarantee that your order will arrive.
Delivery guarantee policy US
Your order will arrive within 5-10 business days (usually 2-4 business days). Haven't received your order within 10 business days? Please contact us.
Delivery guarantee policy in Europe
Your order will arrive within 5-15 business days. Haven't received your order within max 21 business days? Please contact us.
Delivery guarantee policy Rest of World
Your order will arrive within 15-26 business days. Haven't received your order within 35 business days? Please contact us.
Let's be nice!
We fully understand that both delayed shipments as none-arrivals are very inconvenient as you most likely want to start off. As mentioned earlier we won't let you down and will make sure you will get your seeds.
Is it safe to order weed seeds?
As in most countries seeds aren't considered as an illegal substance (seeds don't contain THC) and because our shipments are fully discrete, we can conclude it's safe to order seeds. Yet, growing or importing seeds can be another story. We therefore strongly advise to check the regulations in your country before ordering.
For your own protection we require you to inquire about and comply with all local laws and international laws governing the purchase of cannabis seeds in your part of the world. In many countries, it is illegal to germinate these cannabis seeds. By ordering, you confirm that you checked your local and international law, and it is safe to do so, and that the responsibility for that decision rests solely upon you.
How can I order seeds via Weedseedsexpress?
Ordering via Weedseedsexpress.com is very simple. To order, follow the steps below:
- Go to our homepage
- Select a category from the menu
- Click on the desired product
- Select the number of seeds you want to order by clicking on the seed pack and click the red button "Add to card". The product will now be added to your shopping cart.
- Click on "View cart" or click on the shopping cart icon to enter your shopping cart.
- In your shopping cart you can decide to continue shopping or to proceed to the next step. Are you happy with the chosen products? Click on the button “Proceed to checkout”.
- Here you fill in all your details. Make sure you fill in the correct address in roman letters. Your address won't be checked by us, so make sure you provide us a correct address.
- Select the desired payment and the shipping method.
- Is everything correct? Hit the red button "Place order".
- You will now receive an order confirmation by email.
- Depending on the chosen payment method you can complete the payment online or via the provided payment instructions.
Do you sell mixpacks or do you offer pick and mix?
Unfortunately, we don't offer pick and mix and/or mix-packs.
How do I know if Weedseedsexpress received my order?
As soon as we have received your order we'll send you an order confirmation email.
Why didn’t I receive an order confirmation email?
After completing your order, our system will automatically send an order confirmation email to the provided email-address. Haven't seen any order confirmation email? Please check:
- Your spam and advertisement folder
- The provided email address. Are there any typo's?
If you indeed haven't received your order confirmation email please contact us.
I received the wrong seeds / quantity, what now?
Please contact us in case your order is incomplete, when you have received other seeds, or when the quantity doesn't match your order. We will make sure you receive what you have paid for.
Can I return my order?
In case you change your mind you can return your order within 14 days after delivery. To initiate your return please contact us, so we can send you the shipping instructions for the return.
- After we have received your returned order we'll refund your payment including the shipment costs for the return within 2 business days