• Free shipping to US
  • Delivery guaranteed
  • Same Day Shipping

Do you have a question about your order, payment (options), shipment or our products? Here you'll find all the information you need. 


Payment questions

What are the payment methods you accept?

Weedseedsexpress offers the following payment methods:

Bank wire transfer
international bank wire transfers using your local banking account. We can receive payments from anywhere and it takes 1 to 3 business days (depending on your location). We will provide you with all the necessary information after you have placed your order.

Cash
Sending cash in an envelope to our office is cheap, reliable and anonymous. Please note checks will not be accepted and we don't accept payments by Western Union or Moneygram. (Western Union and Moneygram don't allow businesses to accept payments using their services.)

We can't be held responsible for cash payments sent without track and trace

Credit card
Currently we only accept Mastercard payments but unfortunately not for all countries. In the checkout process you will see if Mastercard is available for your payment. If not, you can choose one of our other payment options. 

Crypto
Doing a crypto payment is fast and anonymous. We process any crypto currency automated using the services of Coingate. In case you would like to transfer to our wallet directly you can send us a message.

What is the fastest payment method?

Bank transfer
It takes 1 to 3 business days on average for a bank transfer to appear in our bank account. For countries like Australia, New Zealand and the United Kingdom, it takes up to 1 business day.

Crypto
Depending on the chosen currency we receive your payment almost instantly. 

Cash payment
Your cash payment will be received within 5 to 10 business days on average, it might take slightly longer in rare cases, depending on where it comes from.

Cash payment covid 19 update
Depending on your location It may take up to several weeks for a cash payment to arrive. 

Credit card
Credit card payments are processed instantly. Currently we only accept Mastercard payments.

How does my purchase appear on my bank statement?

The description on your bank statement depends on the chosen payment method. Yet, in all cases the statement is discreet. There is no reference to cannabis, cannabis seeds, or anything related to cannabis. 

What is the status of my payment?

You can check the status of your payment in your account. Click here to login. 

It's also possible to check the status of your payment via order status.

Where can I find the bank account details of Weedseedsexpress?

In case of a bank wire transfer you will receive a payment instructions email including our bank details after completing your order. This information should be sufficient for you to complete a bank wire transfer.


Shipping questions

Do you ship via regular post or courier?

We ship via regular post as our shipments are like postcards and fit in your mailbox. This is the most discreet way of shipping, and in this way we can offer free shipping for most countries and keep the cost for a tracked shipment low. 

Is my shipment discreet and stealth?

Non-European countries
All shipments to non-European countries are sent in a discreet way and with stealth packaging as a standard. 

European countries
Shipments to European countries are shipped with a discreet envelope without any reference to cannabis seeds. The postcard we use for European customers shows our logo and company name.

If you prefer a stealth delivery, please add a note to your order or contact us. 

Are the seeds send in breeder packs?

Our seeds are bred by our own team of breeders. Being the source we decided not to use breeder packs. Why?

  • Breeder packs contain logos and cannabis seed related information
  • Basically all our customers prefer a stealth and discreet delivery
  • Combining breeder packs with a stealth/discreet shipment is contradictory, and virtually impossible to offer with a delivery guarantee

Do you ship to my country?

Weedseedsexpress ships to many countries in the world but definitely not to all. For example, we have excluded countries with international trade embargoes and restrictions.

How do I change my shipping address?

You can change your shipping address in your account. Click here to log in.

In case you ordered without creating an account please contact us so we can change your address directly in our system.

Important
It's not possible to change your address when you have already received a shipping confirmation email. 

I received damaged / crushed seeds. Can you send me a replacemend?

Seeds are fragile. We therefore use sturdy protection materials. In that way your order will arrive undamaged.

In the unlikely event you have received one or more damaged seeds, please contact us right away. Make clear pictures of the damaged seeds (and postcard) and send the pictures to info@weedseedsexpress.com. Damaged seeds will be replaced free of charge.

Can I have my order shipped to my P.O. Box?

Shipping to your P.O. Box is no problem. Just fill in the correct address details during check out and we'll take care of it. Your address won't be checked by us, so make sure you provide a correct address.

My shipment is intercepted at the border, what now?

As the importation of seeds isn't allowed in every country we use a proper stealth shipping method to make sure your order will be delivered. With our stealth shipping method, most shipments enter the country of destination right away.

Nevertheless, it is important to know that occasionally shipments are intercepted at the border. Such situations are very inconvenient as it will cause a delay. At the same time it's part of the business we are operating in and part of the adventure when ordering seeds with us, while living in a country where importing seeds is subjected to restrictions. 

In the unlikely event your shipment is intercepted there is no reason for panic. Why? 

  • Based on the appearance of the seed it's impossible to determine the type of seed. It basically could be any type of seed
  • Weedseedsexpress guarantees your delivery, so one way or the other you will receive your order
  • We reship your order free of charge and take the full costs for both the intercepted shipment and new shipment at our own expense

How to report an interception?

When your order is intercepted you will most likely receive a letter. In some cases the tracking page shows a notice. Please contact us in both cases. 

  • Send us a clear picture of the received letter or a screenshot of the notice on your tracking page.
  • In case your order was intercepted, but you received the package without the seeds in it, we also need a picture of the envelope and postcard.

Once we have received the required information, we will initiate a free replacement. 

Can the reshipment be sent to another address?
Definitely! We even prefer to send it to an alternative address. Please send us an email about it to info@weedseedsexpress.com.

Can I get a refund instead of a reshipment in case my order is intercepted?
The possibility of a shipment being stopped at the border only applies to countries where the importation of seeds is subjected to agricultural restrictions. Therefore we expect that you are aware of such restrictions, but at least understand that Weedseedsexpress can't refund as we are willing to ship to your country. Just because we want everyone to have a great grow.

What does the shipment look like when it arrives?

You will receive your order via regular post. Your order will arrive in a plain white envelope containing a thick postcard. Both the envelope and the postcard won't show any cannabis related information. Instead it's designed with a random text or an image and will most likely result in a big smile on your face.  

How to find your seeds?

  • You will find your seeds on the inside of the postcard

Important

  • Please be careful when opening the postcard as it's completely sealed
  • The shipment originates from a European country

Order questions

How many seeds can I order?

To be able to sell cannabis seeds Weedseedsexpress operates within the law. That is why we apply a cart-limit of 25 seeds per order and don't offer the possibility to order bulk seeds. 

Is it safe to order weed seeds?

As in most countries seeds aren't considered as an illegal substance (seeds don't contain THC) and because our shipments are fully discreet, we can conclude it's safe to order seeds. Yet, growing or importing seeds can be another story. We therefore strongly advise to check the regulations in your country before ordering.

For your own protection we require you to inquire about and comply with all local laws and international laws governing the purchase of cannabis seeds in your part of the world. In many countries, it is illegal to germinate these cannabis seeds. By ordering, you confirm that you checked your local and international law and it is safe to do so, and that the responsibility for that decision rests solely upon you. 

How can I order seeds via Weedseedsexpress?

Ordering via Weedseedsexpress.com is very simple. To order, follow the steps below:

  • Go to our homepage
  • Select a category from the menu
  • Click on the desired product
  • Select the number of seeds you want to order by clicking on the seed pack and click the red button "Add to card". The product will now be added to your shopping cart.
  • Click on "View cart" or click on the shopping cart icon to enter your shopping cart. 
  • In your shopping cart you can decide to continue shopping or to proceed to the next step. Are you happy with the chosen products? Click on the button “Proceed to checkout”.
  • Here you fill in all your details. Make sure you fill in the correct address in roman letters. Your address won't be checked by us, so make sure you provide us a correct address.
  • Select the desired payment and the shipping method.
  • Is everything correct? Hit the red button "Place order".
  • You will now receive an order confirmation by email.
  • Depending on the chosen payment method you can complete the payment online or via the provided payment instructions. 

Do you sell mixpacks or do you offer pick and mix?

Unfortunately we don't offer pick and mix and/or mix-packs.

How do I know if Weedseedsexpress received my order?

As soon as we have received your order we'll send you an order confirmation email.

Why didn’t I receive an order confirmation email?

After completing your order, our system will automatically send an order confirmation email to the provided email-address. Haven't seen any order confirmation email? Please check:

  • Your spam and advertisement folder
  • The provided email address. Are there any typo's? 

If you indeed haven't received your order confirmation email please contact us. 

I received the wrong seeds / quantity, what now?

Please contact us in case your order is incomplete, when you have received other seeds, or when the quantity doesn't match your order. We will make sure you receive what you have paid for. 

Can I return my order?

In case you change your mind you can return your order within 14 days after delivery. To initiate your return please contact us so we can send you the shipping instructions for the return. 

  • After we have received your returned order we'll refund your payment including the shipment costs for the return within 2 business days 

Product questions

What is your best strain with the highest CBD and lowest THC level?

In our category High CBD seeds you find all our high CBD strains, but if you are planning to grow a strain with the highest CBD and lowest THC level possible we highly recommend to choose our Charlotte's Web seeds

How does Weedseedsexpress ensures the quality of their seeds?

Tested, fresh and fertile
Weedseedsexpress offers seeds straight from the source to make sure your seeds are fresh. 

When it comes to the quality and fertility of the seeds, we apply a quality standard where the germination rate has to be at least 90%. To ensure these quality standards, all new seed batches are tested. Testing is done by picking 20 seeds from each batch and test them by combining two solid germination methods:

  • The soaking method
  • Paper towel method

Want to know more about germinating seeds? Check our blog: how to germinate cannabis seeds

What is your highest yielding strain?

Weedseedsexpress offers a great category with different high yielding strains which you can find here. However, there is always a boss of all bosses, so if you are seeking a specie that is capable to produce extreme yields we highly recommend to choose one of the following species:

What is the best way to store seeds?

To make sure your seeds remain fertile, storing has to be done in a proper manner. Wondering how? Check our blog: How to store weed seeds?

How can I see if my plant is male or female?

You can determine the gender of your plant by looking at the leaf axle. This is where side branches grow from the stem. 

Female 
Female plants develop a tiny ball / sack in the leaf axle. In case the tiny ball develops a "hair" your plant is female 

Male 
Male plants also develop a tiny ball / sack in the leaf axle. However, male plants don't develop a "hair".

Extra information
For detailed information we recommend to check our blog How to identify male and female cannabis plants?

What is the difference between Indica and Sativa?

When it comes to taste, development, plant structure, yield and effect the differences between an Indica and Sativa is quite big. 

Wondering what the exact differences are? Check our blog: The difference between Indica and Sativa

What are autoflowering seeds?

Cannabis seeds develop weed plants that first undergo a growth phase after which they will flower. The moment of flowering is determined by the grower by adjusting the lighting schedule. Although this isn't very difficult it requires some knowledge.

However, an autoflower isn't dependent on a light schedule and will automatically start to bloom once the plant is ready for it. The choice for an autoflower is therefore mainly because of its cultivation ease. Are you wondering what an autoflower has to offer? Check out our assortment with autoflowers.

How does Weedseedsexpress manage its stock?

Weedseedsexpress works with their own network of breeders. Therefore we sell seeds directly from the source.

Once a new batch arrives at our office the seeds are stored right away. For this we use sterile, cooled, dark and moisture-free climatic cabinets. In this way we guarantee the highest possible quality and freshness of our seeds.


General Information questions

Where is Weedseedsexpress located?

Weedseedsexpress is located in Haarlem, the Netherlands.

> Check our contact details here  

How can I get in touch with Weedseedsexpress?

Weedseedsexpress is always ready to help you so please reach out!

Contacting Weedseedsexpress

Is shipping free?

Free shipping
Our standard shipping without tracking is free of charge. There is no minimum order amount.

For a few countries it is mandatory to use tracking for a better chance of successful delivery, in this case there will be a small fee for the tracked shipping.

Track and trace (recommended) 
Tracking is free for orders above 100 euro, below that amount a tracked shipment will cost 7.50 euro.  We highly recommend to choose tracked shipping, especially when ordering for the first time as you will be able to keep track of your shipment during transit. 

Tracked shipments are available for all countries except Canada, Australia and Israel. The postal carriers in those countries unfortunately don't work with the international postal standards, and a tracker won't show any updates anymore after arriving in the country of destination. Do you live in Canada or Australia, and would like to add tracking anyway? Please contact us.


Growing questions

What is your germination policy in case of a germination issue?

Even though our seeds are tested and straight from the source you can face a germination issue. Seeds are a natural product and just like in nature some seeds just won't germinate. Besides, the success of germinating seeds does not only depend on the seed itself but also on the applied germination method. 

In case of an issue, please contact us right away and provide the following information. 

When reporting a germination issue

  • Explain clearly which method you are using to germinate the seeds
  • Let us know how many seeds did / did not germinate per specie
  • Please let us know how many days the germination process is ongoing
  • Clear pictures of the seeds

Once we have received the information we will provide a proper solution. 

Can Weedseedsexpress help me with my preparations or during my grow?

Due to legal restrictions Weedseedsexpress isn't allowed to provide grow advise or help in any form. In case you have questions related to cultivation, we advise you to use a growers forum. 

Weedseedsexpress can only provide advice about its products, so if you need any help finding the right seeds for your next grow, please contact us.


COVID-19 questions

Does the COVID-19 outbreak impact the delivery transit time?

Our delivery continues as normal, but please take into consideration that orders are delayed due to the COVID-19 outbreak. We therefore kindly ask for your patience. 

Please check the adjusted delivery times

What are my guarantees when ordering at Weedseedsexpress?

To make sure you will be satisfied as a customer, and experience the best customer journey, Weedseedsexpress offers some serious guarantees.

Your guarantees at Weedseedsexpress

  • Top notch customer service provided by our highly motivated and experienced team 
  • High quality seeds: tested on germination and fertility  
  • Delivery guarantee: stealth and discreet
  • Shipping within 8 hours after confirming your payment 
  • 20% extra seeds with every order to make sure you are able to germinate 100% of your ordered seeds
  • Up to date online store 

Do you guarantee a successful grow and harvest?
We make sure your order gets delivered. We also make sure that you are able to germinate 100% of your seeds.

As we are cannabis lovers we would love to provide a "successful grow and harvest guarantee" but as the success of a grow depends on many factors you will most likely understand it's impossible to guarantee a successful grow. 

Why haven't I received my order yet?

Getting your seeds delivered in a safe way, and as fast as possible, is our top priority. To make sure that you won't experience any delay on our side, we will ship out your order within max 8 hours after we confirmed your payment. Even on Saturday.

COVID-19 UPDATE

Depending on your location, your order will arrive within 10-26 business days, but in some cases the delivery needs more time. For example when your shipment is delayed during transit or when a shipment is awaiting approval to enter the country of destination. 

As we only can track down tracked shipments we highly recommend to choose this option during checkout, especially when it's your first time ordering at Weedseedsexpress. However, when ordering without tracking you might start wondering at some point why you haven't received your order yet. Please see the most common reasons below. Also there are some things you can check:

Checklist

  • The most common reason for not having received your order yet is that your shipment is still in transit. If delivery takes longer than 26 business days your order is most likely delayed and will be delivered any time soon. Please check the date of your order and the estimated delivery time before you contact our customer service.
  • The provided address isn't correct. Please check your order confirmation email again to see if your address is correct. If not, please contact us. Note that it is your own responsibility to provide a correct address.
  • Your order has been delivered at your neighbors address. Please ask your neighbors if they have received mail addressed to you (in rare cases the postman makes a mistake).
  • The shipment is stopped by customs. Please contact us in case you have received a letter from customs.  

Haven't received your order after 26 business days? 

Contact us in case if you haven't received your order after 26 business days. 

Can I get a refund if my order hasn't arrived within 26 days business?
As your order is still on its way and can arrive any time soon (even after 26 business days) we can't refund at this point. Instead, after 35 business days we'll start the reshipment procedure which is part of our delivery guarantee.

What does delivery guarantee mean?

As fanatic cannabis enthusiasts, we want every customer to have a great grow and to experience the best customer journey possible. Having said that, we'll never let you down. 

Receiving your order is where your real journey actually starts. It's therefore our top priority to make sure your order gets delivered safe, unopened and undamaged. 

For this we developed a great stealth shipping method (you will most likely smile when it arrives). However, a stealth shipping method alone isn't enough for a smooth arrival as your order is sent from abroad, processed through multiple sorting centers owned by different postal companies in different countries.

Fortunately, the postal systems are practically fully automated these days but still people are involved. This means mistakes can be made which can lead to a delayed delivery and in exceptional cases even a no-show.

Does this mean that we leave you with nothing in case your order is delayed or won't show up? No, of course not. We guarantee that your order will arrive whatever the cause is.

Want to know what our delivery guarantee means for you? Keep on reading:

Delivery guarantee

Our delivery guarantee means that we do a one-time free reshipment of your order in case it is not delivered within 35 business days. This applies to all shipped orders. 

Policy

  • Haven't received your order within 35 business days? Please contact us.
  • In consultation with you, we can agree to wait a few extra days before sending out the reshipment as it does happen that shipments arrive just a few days later. 
  • Reshipments to Australia, Canada and Israel cannot be sent with tracking as these national postal companies do not support European tracking numbers, which basically means that tracking won't be updated anymore once the shipment arrives in the country of destination.

Let's be nice! 

We fully understand that both delayed shipments as none-arrivals are very inconvenient as you most likely want to start off. As mentioned earlier we won't let you down and will make sure you will get your seeds. One way or the other. 

We believe a free replacement is a generous policy as we take the full costs for both the lost shipment and reshipment just to make sure you will get your order.

What happens when a re-shipment doesn't arrive?

The chance a reshipment doesn't arrive is negligible. That's why we can guarantee delivery. However, in the unlikely event of a reshipment not being delivered, please contact us.

When will my order be shipped?

Your order will be shipped on business days within 8 hours after we received and confirmed your payment via email.

Important
The dates below show when our office is closed. Completed orders on these days will be processed the next business day. 

Dutch holidaysDate in 2019
New Year's DayJanuary 1st
EasterApril 12th - April 13th
Royal dayApril 27th
Ascension DayMay 21st
PentecostMay 31st - June 1st
ChristmasDecember 25th - December 26th

 

How long will it take to receive my order?

Average delivery time

For detailed information please check shipping and delivery

Why hasn't there been a new status update on my tracking page?

In case you have chosen for a tracked shipment, you will be able to keep track of your shipment during transit. With every event your tracking page will update automatically, which of course is very convenient as you always know the last location of your shipment.

It happens regularly that your tracking page doesn't show a new update every single day. Sometimes there is no new update for a few days up to a week. For example when your shipment is awaiting transport from the local sorting center to the country of destination, when your shipment is crossing several countries overland, or when being transported between continents. Also when a shipment has arrived in the country of destination it might take a few days before it's processed and picked up by the local postal company. Therefore we kindly ask for your patience as your tracking page will most likely show a new update soon.

COVID-19 Update

During the pandemic the mail is moving really slow as 95% of the planes are grounded. It therefore happens often that a tracking page isn't showing updates for days and in some cases even up to 2 weeks. 

Please contact us only if there is still no update after 10. 

What is the status of my order?

Want to see the latest status of your order? Check the status of your order easily via order status.

Can I cancel my order?

In case you would like to cancel your order please contact us as soon as possible. 

Important

  • Your order can only be canceled in case it hasn't been shipped out yet. We'll refund your payment within 48 hours.
  • Shipped orders can't be canceled as your shipment has been handed over to the post company. In case you want to cancel a shipped order you have to wait until you have received your order. Once arrived please contact us so we can provide you with instructions for a safe return. As soon as we have received the returned order we'll refund your payment within 48 hours.

Delivery continues as normal but please take into consideration delays due to the COVID-19 outbreak. We therefore recommend to order on time. Please check Shipping & Delivery for updated delivery times. Also please check our FAQ before contacting. We wish you all the best of love & health, stay safe.