Frequently asked questions

Do you have a question about your order, payment options, shipments or our products? On this page you will find all the information you need. Is the answer to your question not listed here? Then feel free to contact us.


Payment questions

What is the status of my current payment?

You can easily view the current status of your payment in your account. Have you chosen for an order without an account? Then view the status of your payment via your order status.

What payment methods do you accept?

Weedseedsexpress offers the following payment methods:

  • Credit card
  • Direct bank transfer
  • Western Union (cash sending or payment to bank)
  • Cash
  • Cryptocurrency

Note: When you choose for a cash payment, make sure you send the exact amount between a double-sided card in an envelope and only use banknotes. If a rounding is necessary, you have to round it up. We advise you to send the cash payment by registered post. We can’t be held responsible for lost payments.

How does my purchase appear on a creditcard or bank statement?

The only information you will see on your bank statement will be your order number and our company name WSE Inter. as the descriptor. There is no mention of cannabis seeds or anything related.

What are the bank payment details of the Weedseedsexpress?

In case of a bank wire transfer you will need our account and bank details. If you have selected the payment method bank wire transfer during checkout, you will receive an email with the necessary information to start processing your payment via bank wire. 

Note: fill in your order number in the description. Payments without a order number can’t be processed.

What is the fastest payment method?

Your order will be shipped within 8 hours from the moment we received the money. The receipt of your payment depends on the payment method you have chosen.

Credit card

  • The processing of a Credit Card payment is almost instant. 

Cryptopayment

  • Paying with a cryptocurrency is almost instant.

Bank transfer

  • The processing of a payment via a direct bank transfer takes a maximum of 3 business days.

Note: After ordering you will receive an instruction email about how to pay via Bank Transfer.

Cash payment

  • Cash payments need an average of 5 – 10 days to reach us. In exceptional cases it takes longer than 10 days. Sending cash is a save way for your payment and completely anonymous. However, it’s absolutely recommended to send the cash payment by registered post. This helps you to ensure that your cash payment reaches our destination with certainty. We can’t be held responsible for cash payments sent without track and trace.

Note: After ordering you will receive an instruction email about how to pay via Cash by post.


Shipping questions

Why hasn’t there been a status update in on my tracking page?

Once you have received your tracking link your package, unless otherwise noted, should be delivered on the scheduled delivery date (5-15 business days on average with a max of 21 business days).

Shipment movement is visual on your tracking page each time a tracking label is scanned in the delivery system. There may be several days and in case of a delay several weeks (in extreme cases) between scans if the shipment is going cross-country or moving between countries or territories. Therefore we kindly ask for you patience and wait until the next update on your tracking page. 

What does delivery guarantee mean?

Just like you, we would like the seeds to arrive safely at your address. Therefore Weedseedsexpress is happy to be able to offer their customers a delivery guarantee in case the seeds didn’t made it to your destination. Let’s be honest about it. We are not selling socks. You are buying cannabis seeds here, so this can happen. 

With our delivery guarantee we provide a one time free re-shipment of the seeds after 21 business days in case your products didn’t arrive or when you order is confiscated. Please note: the free replacement of your order has to be with Track and Trace. There is no extra charge on your side.

What happens when the re-shipment doesn’t arrive?

Although this happened only two times the last four years we can’t provide another re-shipment. We take all the expense for the re-shipment which usually, in most cases, means that we’re running a loss on it. We have done all we could to get the seeds safely at your address and we both have to take our loss.

Can I have my order shipped to a P.O. Box address?

Only orders without track and trace can be sent to a PO Box address. Orders with track and trace can not be sent to a PO Box address. If you have ordered with Track and Trace in combination with a PO Box address we will contact you for a solid solution.  

How do I change my address?

You can change your address via your account. Have you chosen an order without an account? Then you need to contact us for an address change. Please note that orders which have been sent already will arrive at the old address.

What happens if the seeds are damaged during shipping?

Because of our sturdy packaging, the change that your seeds will be damaged is very limited. However, if it happens we ask you kindly to contact our customer service, to take a clear picture of the damaged seeds (box and enveloppe) and send it to us. The damaged seeds will be replaced free of charge.

My seeds are intercepted by customs, what now?

The packages that we ship only contain the seeds, there is nothing that refer to cannabis or indicate that the seeds are cannabis seeds. Though the shipment can be stopped by customs. When that happens, you usually receive a notification of interception from customs. 

Please note: if your order is stopped by customs, please send us a clear picture of the letter, box and enveloppe. We will initiate a re-shipment.

> Please check our delivery guarantee policy for a re-shipment.

Can I get a refund in case my order is intercepted?

When buying cannabis seeds it’s your own responsibility to check the laws in your country upfront. An interception means that the seeds aren’t allowed in your country. Therefore we can’t provide a refund in case of an interception but we will re-ship your order. 

> Please check our delivery guarantee policy for a re-shipment.

When will my order be sent?

As soon as we have received your payment, your order will be shipped within 8 hours, with the exception of holidays and sundays. On these days, the post offices are closed:

Dutch holidays Date in 2019
New Year’s Day January 1st
Easter April 21st – April 22nd
Royal day April 27th
Ascension Day May 30th
Pentecost June 9th – June 10th
Christmas December 25th – December 26th

What is the cost of postage?

Free shipment

Our standard shipment without Track and Trace is completely free. 

Track and trace (recommended) 

Choose Track and Trace if you want to know where your package is located during shipping. Both you and Weedseedsexpress can check exactly where your package is going.

To which countries do you ship seeds?

We ship to the following countries where possession of cannabis seeds is allowed or tolerated at the moment of writing, please check your local laws & jurisdiction to make sure that you are allowed to receive and possess cannabis seeds: Austria, Belgium, Bulgaria, Canada, Croatia, Chile, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, United Kingdom (UK), United States (US).

How long will it take to receive my order?

Your order will be delivered within 5 – 15 business days (on average) with a maximum of 21 days after you have received the email that your order is shipped out. The exact shipping time depends on the country in which you live. Therefore we advise you to check our page about shipping and delivery

 


Order questions

Why haven’t I received my order yet?

At Weedseedsexpress we do all our best to get the seeds at your destination as soon as possible. 

Once the order is shipped out the order is in the hands of the postal company. Normally it takes 5 – 15 business days for an order to arrive (with a maximum of 21 days). However sometimes an order is delayed and in rare cases the order won’t arrive. Therefore we advise our customers in the checkout to choose Track and Trace. With Track and Trace both you and Weedseedsexpress can always see where your package is located. This is the most desirable situation. 

However, if you ordered without the Track and Trace option you might start wondering at some point why you haven’t received your order yet. To answer that question we recommend to read the points below. 

Here’s what you can do:

> The most common reason for not having received your package yet is that the package is still on it’s way. If delivery takes longer than 15 business days your order is probably delayed and will be delivered soon. Please check the date of your order and the estimated delivery time here before you contact our customer service. 

> The adress isn’t correct. Please check your order confirmation email again to see if your address is correct. If not, please contact us

> The seeds are delivered at your neighbours house. Please ask your neighbors if they have received post on your name (in rare cases the postman makes a mistake).

> The seeds are intercepted. Normally you will receive an interception notice from customs.  

What if it takes longer than 21 business days for an order to arrive?

Sometimes a shipment takes longer than 21 days to arrive. However, this is very rare. Please contact us if you haven’t received your order after 21 business days.

Can I get a refund if the order hasn’t arrived before or after 21 days business?

Unfortunatly this is not an option while your order is still on its way and can arrive any time (even after 21 business days). For example when there is a serious delay. With track and trace we are able to see the status of your order but without track and trace it’s hard to tell. Ordering seeds from the Netherlands can take some time. Therefore we kindly ask for your patience. If you don’t want to wait any longer you can contact us for a re-shipment after 21 business days.  

> Read more about our delivery guarantee policy. 

Why didn’t I receive an order confirmation email?

As soon as you have ordered you will immediately receive an order confirmation email. However, in rare cases the order confirmation ends up in a spam inbox or advertisement folder. We therefore recommend to check your spam and advertisement folder. If you haven’t received order confirmation email please contact our customer service

Is it safe to order weed seeds?

Weedseedsexpress delivers seeds to customers worldwide. The seeds are discreetly packaged and will arrive in 97% – 98% of all cases. In addition, we use a non-marijuana related description on your bank statement.

Please note: it’s your own responsibility to check the laws in your country before ordering. We can’t be held responsible if your order is confiscated by customs but we will provide a one time free re-shipment.   

How can I order weed seeds via Weedseedsexpress?

Ordering via Weedseedsexpress.com is very simple. To order, follow the steps below:

  1. Go to our homepage
  2. Select a category from the menu
  3. Click on the desired product
  4. Select the number of seeds you want to order by clicking on it and click on “Add to card”. The product will now been added to your shopping cart.
  5. Click on “View cart” or click on the shopping cart.
  6. Now click on the button “Proceed to checkout”.
  7. Enter your details, select the desired payment method and select the shipping method (free or with Track and Trace).
  8. Now click on the button “Place order”.
  9. Follow the payment instructions. You will also receive an order confirmation by email.

How do I view the current status of my order?

You do not need to contact us for the current status of your order. You can find this easily in your account. Have you made an order without creating an account? Then you view the status of your order via your order status.

How do I cancel my order?

Is your order not yet sent? Then you can cancel your order for free. Any payment will then be refunded within 48 hours. An order which has been send already can no longer be canceled. In such a case you have to wait until you have received the order and send it back in its original packaging and with a track and trace code. These costs are for your account.

How do I know if Weedseedsexpress received my order?

As soon as we have received your order, you will receive an email with an order confirmation. Here you will find an overview of your order, your order number and additional information.

How do orders look like when they arrive?

You receive the seeds by mail post. On the outside of both the envelope and the flat box you can’t see that it contains marijuana seeds. The seeds are packed in a sturdy discreet protective envelope and are contained in a small flat box. This makes it virtually impossible to crush the seeds. In addition, the seeds are packaged in a moisture-proof manner.


Product questions

What is your highest yielding strain?

At Weedseedsexpress.com we have a category with different high yielding strains which you can find here. But you always have a boss above a boss. At the moment our highest yielding strain is Super Silver Haze

What is the best way to store seeds?

If you want to store your cannabis seeds it would be best to store themin the refrigerator at 4 degrees Celsius in an air-, light- and moisture-proof packaging.

> Read our blog for more detailed information: How to store weed seeds?

How can I see if a cannabis plant is male or female?

You can recognize the genus of a cannabis plant by looking at the leaf axle. This is the branch where the leaf grows from the stem. Female plants have a tiny ball in this spot where a “hair” grows. Male plants also have such a bulb only here doesn’t grow a “hair”.

> Read our blog: How to identify male and female cannabis plants

What is the difference between Indica and Sativa?

Indica’s and Sativa’s have important differences when it comes to taste, development, plant structure, yield and effect.

Read our blog: The difference between Indica and Sativa

What are autoflowering seeds?

Cannabis seeds develop weed plants that first undergo a growth phase after which they will flower. The moment of flowering is determined by the grower by adjusting the lighting schedule. Although this isn’t very difficult it requires some knowledge.

However, an autoflower isn’t dependent of a light schedule and will automatically start to bloom once the plant is ready for it. The choice for an autoflower is therefore mainly because of its cultivation ease. Are you wondering what an autoflower has to offer? Check out our assortment with autoflowers.

How does Weedseedsexpress manage its stock?

Weedseedsexpress delivers cannabis seeds directly from the farms where the seeds are stored in a cooled, dark and moisture-free room. In this way we can guarantee the highest possible quality and freshness of your seeds.

Please note: we do all our best to ensure that our seeds are always in stock. However, keep in mind that our stocks can be limited during busy periods. In addition, we depend on our suppliers.


General information questions

Where is Weedseedsexpress located?

Weedseedsexpress is a Dutch seed company, located in Haarlem, the Netherlands (Europe).