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Do you have a question about your order, payment (options), shipment or our products? Here you'll find all the information you need.
What are the payment methods you accept?
Weedseedsexpress offers the following payment methods:
Bank wire transfer
international bank wire transfers using your local banking account. We can receive payments from anywhere and it takes 1 to 3 business days (depending on your location). We will provide you with all the necessary information after you have placed your order.
Sending cash in an envelope to our office is cheap, reliable and anonymous. Please note checks will not be accepted and we don't accept payments by Western Union or Moneygram. (Western Union and Moneygram don't allow businesses to accept payments using their services.)
We can't be held responsible for cash payments sent without track and trace
Currently we accept Mastercard and VISA payments for customers in most countries. In the checkout process you will see if Mastercard or VISA is available for your payment. If not, you can choose one of our other payment options.
Doing a crypto payment is fast and anonymous. We process any crypto currency automated using the services of Coingate. In case you would like to transfer to our wallet directly you can send us a message.
What is the fastest payment method?
It takes 1 to 3 business days on average for a bank transfer to appear in our bank account. For countries like Australia, New Zealand and the United Kingdom, it takes up to 1 business day.
Depending on the chosen currency we receive your payment almost instantly.
Your cash payment will be received within 5 to 10 business days on average, it might take slightly longer in rare cases, depending on where it comes from.
Cash payment covid 19 update
Depending on your location It may take up to several weeks for a cash payment to arrive.
Credit card payments are processed instantly. Currently we accept Mastercard and VISA payments for customers in most countries. In the checkout process you will see if Mastercard or VISA is available for your payment. If not, you can choose one of our other payment options.
How does my purchase appear on my bank statement?
The description on your bank statement depends on the chosen payment method. Yet, in all cases the statement is discreet. There is no reference to cannabis, cannabis seeds, or anything related to cannabis.
What is the status of my payment?
Where can I find the bank account details of Weedseedsexpress?
In case of a bank wire transfer you will receive a payment instructions email including our bank details after completing your order. This information should be sufficient for you to complete a bank wire transfer.
Do you ship via regular post or courier?
We ship via regular post as our shipments are like postcards and fit in your mailbox. This is the most discreet way of shipping, and in this way we can offer free shipping for most countries and keep the cost for a tracked shipment low.
Is my shipment discreet and stealth?
All shipments to non-European countries are sent in a discreet way and with stealth packaging as a standard.
Shipments to European countries are shipped with a discreet envelope without any reference to cannabis seeds. The postcard we use for European customers shows our logo and company name.
If you prefer a stealth delivery, please add a note to your order or contact us.
Are the seeds send in breeder packs?
Our seeds are bred by our own team of breeders. Being the source we decided not to use breeder packs. Why?
- Breeder packs contain logos and cannabis seed related information
- Basically all our customers prefer a stealth and discreet delivery
- Combining breeder packs with a stealth/discreet shipment is contradictory, and virtually impossible to offer with a delivery guarantee
Do you ship to my country?
Weedseedsexpress ships to many countries in the world but definitely not to all. For example, we have excluded countries with international trade embargoes and restrictions.
How do I change my shipping address?
You can change your shipping address in your account. Click here to log in.
In case you ordered without creating an account please contact us so we can change your address directly in our system.
It's not possible to change your address when you have already received a shipping confirmation email.
I received damaged / crushed seeds. Can you send me a replacemend?
Seeds are fragile. We therefore use sturdy protection materials. In that way your order will arrive undamaged.
In the unlikely event you have received one or more damaged seeds, please contact us right away. Make clear pictures of the damaged seeds (and postcard) and send the pictures to email@example.com. Damaged seeds will be replaced free of charge.
Can I have my order shipped to my P.O. Box?
Shipping to your P.O. Box is no problem. Just fill in the correct address details during check out and we'll take care of it. Your address won't be checked by us, so make sure you provide a correct address.
My shipment is intercepted at the border, what now?
As the importation of seeds isn't allowed in every country we use a proper stealth shipping method to make sure your order will be delivered. With our stealth shipping method, most shipments enter the country of destination right away.
Nevertheless, it is important to know that occasionally shipments are intercepted at the border. Such situations are very inconvenient as it will cause a delay. At the same time it's part of the business we are operating in and part of the adventure when ordering seeds with us, while living in a country where importing seeds is subjected to restrictions.
In the unlikely event your shipment is intercepted there is no reason for panic. Why?
- Based on the appearance of the seed it's impossible to determine the type of seed. It basically could be any type of seed
- As part of our delivery policy we reship your order one time free of charge and take the full costs for both the intercepted shipment and new shipment at our own expense
How to report an interception?
When your order is intercepted you will most likely receive a letter. In some cases the tracking page shows a notice. Please contact us in both cases.
- Send us a clear picture of the received letter or a screenshot of the notice on your tracking page.
- In case your order was intercepted, but you received the package without the seeds in it, we also need a picture of the envelope and postcard.
Once we have received the required information, we will initiate a free replacement.
Can the reshipment be sent to another address?
Definitely! We even prefer to send it to an alternative address. Please send us an email about it to firstname.lastname@example.org.
Can I get a refund instead of a reshipment in case my order is intercepted?
The possibility of a shipment being stopped at the border only applies to countries where the importation of seeds is subjected to agricultural restrictions. Therefore we expect that you are aware of such restrictions, but at least understand that Weedseedsexpress can't refund as we are willing to ship to your country. Just because we want everyone to have a great grow.
What does the shipment look like when it arrives?
You will receive your order via regular post. Your order will arrive in a plain white envelope containing a thick postcard. Both the envelope and the postcard won't show any cannabis related information. Instead it's designed with a random text or an image and will most likely result in a big smile on your face.
How to find your seeds?
- You will find your seeds on the inside of the postcard
- Please be careful when opening the postcard as it's completely sealed
- The shipment originates from a European country
How many seeds can I order?
To be able to sell cannabis seeds Weedseedsexpress operates within the law. That is why we apply a cart-limit of 25 seeds per order and don't offer the possibility to order bulk seeds.
What does delivery guarantee mean?
As fanatic cannabis enthusiasts, we want every customer to have a great grow and to experience the best customer journey possible. Having said that, we'll never let you down.
Receiving your order is where your real journey actually starts. It's therefore our top priority to make sure your order gets delivered safe, unopened and undamaged.
For this we developed a great stealth shipping method (you will most likely smile when it arrives). However, a stealth shipping method alone isn't enough for a smooth arrival as your order is sent from abroad, processed through multiple sorting centers owned by different postal companies in different countries.
Fortunately, the postal systems are practically fully automated these days but still people are involved. This means mistakes can be made which can lead to a delayed delivery and in exceptional cases even a no-show.
Does this mean that we leave you with nothing in case your order is delayed or won't show up? No, of course not. We guarantee that your order will arrive whatever the cause is.
Want to know what our delivery guarantee means for you? Keep on reading:
Our delivery guarantee means that we do a one-time free reshipment of your order in case it is not delivered within 35 business days. This applies to all shipped orders.
- Haven't received your order within 35 business days? Please contact us.
- In consultation with you, we can agree to wait a few extra days before sending out the reshipment as it does happen that shipments arrive just a few days later.
- Reshipments to Australia, Canada and Israel cannot be sent with tracking as these national postal companies do not support European tracking numbers, which basically means that tracking won't be updated anymore once the shipment arrives in the country of destination.
Let's be nice!
We fully understand that both delayed shipments as none-arrivals are very inconvenient as you most likely want to start off. As mentioned earlier we won't let you down and will make sure you will get your seeds. One way or the other.
We believe a free replacement is a generous policy as we take the full costs for both the lost shipment and reshipment just to make sure you will get your order.
What happens when a re-shipment doesn't arrive?
The chance a reshipment doesn't arrive is negligible. That's why we can guarantee delivery. However, in the unlikely event of a reshipment not being delivered, please contact us.
Is it safe to order weed seeds?
As in most countries seeds aren't considered as an illegal substance (seeds don't contain THC) and because our shipments are fully discreet, we can conclude it's safe to order seeds. Yet, growing or importing seeds can be another story. We therefore strongly advise to check the regulations in your country before ordering.
For your own protection we require you to inquire about and comply with all local laws and international laws governing the purchase of cannabis seeds in your part of the world. In many countries, it is illegal to germinate these cannabis seeds. By ordering, you confirm that you checked your local and international law and it is safe to do so, and that the responsibility for that decision rests solely upon you.
How can I order seeds via Weedseedsexpress?
Ordering via Weedseedsexpress.com is very simple. To order, follow the steps below:
- Go to our homepage
- Select a category from the menu
- Click on the desired product
- Select the number of seeds you want to order by clicking on the seed pack and click the red button "Add to card". The product will now be added to your shopping cart.
- Click on "View cart" or click on the shopping cart icon to enter your shopping cart.
- In your shopping cart you can decide to continue shopping or to proceed to the next step. Are you happy with the chosen products? Click on the button “Proceed to checkout”.
- Here you fill in all your details. Make sure you fill in the correct address in roman letters. Your address won't be checked by us, so make sure you provide us a correct address.
- Select the desired payment and the shipping method.
- Is everything correct? Hit the red button "Place order".
- You will now receive an order confirmation by email.
- Depending on the chosen payment method you can complete the payment online or via the provided payment instructions.
Do you sell mixpacks or do you offer pick and mix?
Unfortunately we don't offer pick and mix and/or mix-packs.
How do I know if Weedseedsexpress received my order?
As soon as we have received your order we'll send you an order confirmation email.
Why didn’t I receive an order confirmation email?
After completing your order, our system will automatically send an order confirmation email to the provided email-address. Haven't seen any order confirmation email? Please check:
- Your spam and advertisement folder
- The provided email address. Are there any typo's?
If you indeed haven't received your order confirmation email please contact us.
I received the wrong seeds / quantity, what now?
Please contact us in case your order is incomplete, when you have received other seeds, or when the quantity doesn't match your order. We will make sure you receive what you have paid for.
Can I return my order?
In case you change your mind you can return your order within 14 days after delivery. To initiate your return please contact us so we can send you the shipping instructions for the return.
- After we have received your returned order we'll refund your payment including the shipment costs for the return within 2 business days