Last Update: 31/01/2023
Last Update: 31/01/2023
We believe that your privacy should be our priority. It is our responsibility to take care of your privacy and the data that is processed. Since we’re located in the Netherlands, we are bound by GDPR (the General Data Protection Regulation) and have to comply with it.
In short, your data is safe with us. Continue reading to learn more about when we collect your information, what we do with it and how we protect it.
1.3 Comments, reviews, job applications, etc.
1.4 Customer service
The Weedseedsexpress processes Personal Data for the following purposes:
We do not intentionally or knowingly collect sensitive personal information about you, meaning, any information that reveals your race or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic information, biometric information used to identify you, and any information concerning your health, sex life or sexual orientation. If you share sensitive personal information with us, we process it and may delete it with the understanding that you explicitly consented to its deletion.
We use your Personal Data to provide you with a rich and interactive experience on our website.
Your data is used to market and sell our products, to provide customer support, to fulfil your order requests and provide invoices, confirmations and updates, to improve and develop our products and website, to make product recommendations, and to send you promotional communications, targeted advertising and relevant offers.
We use your Personal Data to respond to your comments, feedback and questions, to notify you about changes to our website, and to provide you with emails, alerts or updates if you have consented to receiving these from us.
The Personal Data we collect can tell us a lot about how users interact with our website and other marketing communications. We perform various data analytics to deepen our understanding of our website users, and we anonymize this data whenever possible (for example: IP anonymization in Google Analytics). We can improve our websites and marketing activities when we better understand usage behavior.
When legally required to do so, we will use Personal Data to comply with our legal obligations and any applicable laws and regulations.
We are located in the Netherlands, with a global reach. To market and sell our products online, we use third party service providers that collect and process certain Personal Data on our behalf. These third parties have servers located in Canada and the U.S., and they may use servers located in other regions – see section “Who we share Personal Data with and why”, below, for more information.
If you live in the European Economic Area (“EEA”), your Personal Data is transferred outside the EEA. We ensure appropriate safeguards are in place whenever we transfer your data outside the EEA. Third parties who transfer your Personal Data outside the EEA on our behalf comply with the principles of the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks. For more information, see www.privacyshield.gov.
We share your Personal Data only when we have a legitimate reason for doing so. We do not sell or give away your Personal Data.
Likewise, we use a variety of third-party service providers to help us market and sell our products online. Furthermore, we have entered into a data processing agreement with all our third-party providers. The following third parties process Personal Data on our behalf:
You can opt out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites here: https://www.hotjar.com/legal/compliance/opt-out.
We will not retain your Personal Data for longer than necessary for the purposes set out in this policy, or longer than is required by (tax) law. Different retention periods apply for different types of data, but the longest we will hold any Personal Data is 10 years.
We use a range of measures to keep your Personal Data safe and secure:
If a data breach occurs which jeopardizes the security of your Personal Data, we will work with our third-party service provider(s) to address the breach. In case of a data breach of sensitive data, we will notify users promptly within 72 hours of discovery of the breach.
You can contact us at any time to request access to, deletion of and/or edits to your Personal Data. Please contact us, outlining your request, at [email protected], or at the address provided in the “How to contact us” section, below.
You can withdraw your consent at any time for anything you gave consent to. You can also object to or restrict our use of your Personal Data.
If you have a customer account on our website, or you have posted any comments on our website, you can request to receive an exported file of your Personal Data.
You can also request that we delete any Personal Data we hold about you, excluding any data we are obligated to keep for administrative, legal or security purposes.
When you request access to your Personal Data, we are required to use all reasonable measures to verify your identity before granting access. We do this to protect your data and limit the risk of potential identity fraud/theft or unauthorized access.
Finally, you have the right to contact the privacy or data protection regulator in the country where you live to make a complaint. You can find a list of all European Data Protection Authorities here: https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm
We may modify this policy from time to time. When we do, we will provide notice to you by publishing the most current version and revising the date at the top of this page.
If we make a material change to the policy, we will provide additional notice by emailing you and/or displaying a prominent notice on our websites.
By continuing to use our websites after changes to this policy come into effect, you agree to the revised policy.