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Welcome to our customer support service. We are here to help!
Your order status. Do you want to see the status of your current order? Click here.
What is your question about?
Your question might be answered already in our Frequently Asked Questions section.
Most asked questions
How long will it take to receive my order?
Average delivery time
For detailed information please check shipping and delivery.
What does the shipment look like when it arrives?
You will receive your order via regular post. Your order will arrive in a plain white envelope containing a thick postcard. Both the envelope and the postcard won't show any cannabis related information. Instead it's designed with a random text or an image and will most likely result in a big smile on your face.
How to find your seeds?
- You will find your seeds on the inside of the postcard
- Please be careful when opening the postcard as it's completely sealed
- The shipment originates from a European country
What is the fastest payment method?
It takes 1 to 3 business days on average for a bank transfer to appear in our bank account. For countries like Australia, New Zealand and the United Kingdom, it takes up to 1 business day.
Depending on the chosen currency we receive your payment almost instantly.
Your cash payment will be received within 5 to 10 business days on average, it might take slightly longer in rare cases, depending on where it comes from.
Cash payment covid 19 update
Depending on your location It may take up to several weeks for a cash payment to arrive.
Credit card payments are processed instantly. Currently we accept Mastercard and VISA payments for customers in most countries. In the checkout process you will see if Mastercard or VISA is available for your payment. If not, you can choose one of our other payment options.
When will my order be shipped?
Your order will be shipped on business days within 8 hours after we received and confirmed your payment via email.
The dates below show when our office is closed. Completed orders on these days will be processed the next business day.
|Dutch holidays||Date in 2019|
|New Year's Day||January 1st|
|Easter||April 12th - April 13th|
|Royal day||April 27th|
|Ascension Day||May 21st|
|Pentecost||May 31st - June 1st|
|Christmas||December 25th - December 26th|