Customer support
Welcome to our customer support service. We are here to help!
Your order status. Do you want to see the status of your current order? Click here.
What is your question about?
Your question might be answered already in our Frequently Asked Questions section.
Most asked questions
How long will it take to receive my order?
Average delivery time
For detailed information please check shipping and delivery.
What does the shipment look like when it arrives?
You will receive your order via regular post. Your order will arrive in a plain white envelope containing a thick postcard. Both the envelope and the postcard won't show any cannabis related information. Instead it's designed with a random text or an image and will most likely result in a big smile on your face.
USA orders
US orders will arrive in a plain envelope as well but without the postcard.
How to find your seeds?
- USA: you will find the seeds in the envelope
- Europe and rest of world: you will find the seeds in the postcard
Important
Please be careful when opening the envelope
When will my order be shipped?
Your order will be shipped on business days within 8 hours after we received and confirmed your payment via email.
Important
The dates below show when our office is closed. Completed orders on these days will be processed the next business day.
| Dutch holidays | Date in 2019 |
|---|---|
| New Year's Day | January 1st |
| Easter | April 12th - April 13th |
| Royal day | April 27th |
| Ascension Day | May 21st |
| Pentecost | May 31st - June 1st |
| Christmas | December 25th - December 26th |
Still got questions?
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