Welcome to our customer support service. We are here to help!
Your order status. Do you want to see the status of your current order? Click here.
What is your question about?
Your question might be answered already in our Frequently Asked Questions section.
Most asked questions
How long will it take to receive my order?
Average delivery time
For detailed information please check shipping and delivery.
What does the shipment look like when it arrives?
You will receive your order via regular post or courier. Your order will arrive in a plain white envelope containing a thick postcard. Both the envelope and the postcard won't show any cannabis related information. Instead, it's designed with a random text or an image and will most likely result in a big smile on your face.
US orders will arrive in a plain envelope as well, but without the postcard.
Europe and Canadian orders
European and Canadian orders will arrive in a plain envelope containing a thick postcard. You will find the seeds inside the postcard. Depending on the chosen shipping method, it is possible that your order will arrive in random merchandise.
Rest of world
Your order will arrive in a plain white envelope containing random merchandise.
Please be careful when opening the envelope
When will my order be shipped?
Europe + rest of world
Your order will be shipped on business days within 8 hours after we received and confirmed your payment via email.
Your order will be shipped on business days within 1-3 days after we received and confirmed your payment via email.
The dates below show when our office is closed. Completed orders on these days will be processed the next business day.
|Dutch holidays||Date in 2019|
|New Year's Day||January 1st|
|Easter||April 12th - April 13th|
|Royal day||April 27th|
|Ascension Day||May 21st|
|Pentecost||May 31st - June 1st|
|Christmas||December 25th - December 26th|