Customer Support

Welcome to our customer support service. We are here to help!

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What is your question about?

Your question might be answered already in our Frequently Asked Questions section.

Most asked questions

How do orders look like when they arrive?

You receive the seeds by mail post. On the outside of both the envelope and the card you won’t see it contains marijuana seeds. The seeds are packed in a sturdy discreet envelope and are contained in a flat but very protective postcard. This makes it virtually impossible to crush the seeds. In addition, the seeds are packaged in a moisture-proof manner.

How long will it take to receive my order?

Your order will be delivered within 5 – 15 business days (on average) with a maximum of 21 days after you have received the email that your order is shipped out. The exact shipping time depends on the country in which you live. Therefore we advise you to check our page about shipping and delivery

 

To which countries do you ship seeds?

Weedseedsexpress delivers to customers in many countries. We encourage you to check your local laws & jurisdiction to make sure that you are allowed to receive and possess cannabis seeds.

What is the fastest payment method?

Bank transfer

On average, a bank wire transfer takes about 1-3 business days to show up on our bank statement. 

  • Bankwire transfers send from an Australian, the UK or New Zealand bank account will be received within max 1 business day. 

Crypto

Depending on the chosen crypto valuta we receive your payment almost instantly. 

Cash payment

In case you send cash it usually takes 5 – 10 days to reach us. In exceptional it takes longer.

Credit card

Credit card payments are processed instantly. 

When will my order be sent?

Your order will be send out within 8 hours after we have received and confirmed your payment via email.

Important

Below you see an overview of days on which our office is closed. Completed orders on one of the days below will be processed immediately the next business day. 

Dutch holidays Date in 2019
New Year’s Day January 1st
Easter April 21st – April 22nd
Royal day April 27th
Ascension Day May 30th
Pentecost June 9th – June 10th
Christmas December 25th – December 26th

 

View all frequently asked questions