Customer Support

Welcome to our customer support service. We are here to help!

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What is your question about?

Your question might be answered already in our Frequently Asked Questions section.

Most asked questions

How do orders look like when they arrive?

You receive the seeds by mail post. On the outside of both the envelope and the flat box you can’t see that it contains marijuana seeds. The seeds are packed in a sturdy discreet protective envelope and are contained in a small flat box. This makes it virtually impossible to crush the seeds. In addition, the seeds are packaged in a moisture-proof manner.

How long will it take to receive my order?

Your order will be delivered within 5 – 15 business days (on average) with a maximum of 21 days after you have received the email that your order is shipped out. The exact shipping time depends on the country in which you live. Therefore we advise you to check our page about shipping and delivery

 

To which countries do you ship seeds?

Weedseedsexpress delivers to customers worldwide. Though we encourage you to check your local laws & jurisdiction to make sure that you are allowed to receive and possess cannabis seeds.

What is the fastest payment method?

Your order will be shipped within 8 hours from the moment we received the money. The receipt of your payment depends on the payment method you have chosen.

Credit card

  • The processing of a Credit Card payment is almost instant. 

Cryptopayment

  • Paying with a cryptocurrency is almost instant.

Western Union

  • Via Western Union you have the option to transfer money via their website online to our bank account or to a Western Union office in Haarlem, Netherlands. For this you need a debit card or credit card. Besides you will have to create an account on Western Union, on which the transfer including expenses of a credit card have to be booked. This method has a processing time of 1 to 5 business days, depending on your choices.

Note: After placing an order you will receive an instruction email with clear instructions about how to pay via Western Union.

Bank transfer

  • The processing of a payment via a direct bank transfer takes a maximum of 3 business days.

Note: After ordering you will receive an instruction email about how to pay via Bank Transfer.

Cash payment

  • Cash payments need an average of 5 – 10 days to reach us. In exceptional cases it takes longer than 10 days. Sending cash is a save way for your payment and completely anonymous. However, it’s absolutely recommended to send the cash payment by registered post. This helps you to ensure that your cash payment reaches our destination with certainty. We can’t be held responsible for cash payments sent without track and trace.

Note: After ordering you will receive an instruction email about how to pay via Cash by post.

When will my order be sent?

As soon as we have received your payment, your order will be shipped within 8 hours, with the exception of holidays and sundays. On these days, the post offices are closed:

Dutch holidays Date in 2019
New Year’s Day January 1st
Easter April 21st – April 22nd
Royal day April 27th
Ascension Day May 30th
Pentecost June 9th – June 10th
Christmas December 25th – December 26th
View all frequently asked questions