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Customer support

Welcome to our customer support service. We are here to help!

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What is your question about?

Your question might be answered already in our Frequently Asked Questions section.

Most asked questions

How long will it take to receive my order?

Average delivery time

For detailed information please check shipping and delivery

What does the shipment look like when it arrives?

You will receive your order via regular post or courier. Your order will arrive in a plain white envelope containing a thick postcard. Both the envelope and the postcard won't show any cannabis related information. Instead, it's designed with a random text or an image and will most likely result in a big smile on your face.  

USA orders

US orders will arrive in a plain envelope as well, but without the postcard.

Europe and Canadian orders

European and Canadian orders will arrive in a plain envelope containing a thick postcard. You will find the seeds inside the postcard. Depending on the chosen shipping method, it is possible that your order will arrive in random merchandise. 

Rest of world

Your order will arrive in a plain white envelope containing random merchandise. 

Important

Please be careful when opening the envelope

When will my order be shipped?

Europe + rest of world
Your order will be shipped on business days, within 8 hours after we received and confirmed your payment via email.

US
Your order will be shipped on business days within 1-3 days after we received and confirmed your payment via email.

Important
The dates below show when our office is closed. Completed orders on these days will be processed the next business day. 

Dutch holidaysDate in 2019
New Year's DayJanuary 1st
EasterApril 12th - April 13th
Royal dayApril 27th
Ascension DayMay 21st
PentecostMay 31st - June 1st
ChristmasDecember 25th - December 26th

 

View all frequently asked questions