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Customer support

Welcome to our customer support service. We are here to help!

Your order status. Do you want to see the status of your current order? Click here.


What is your question about?

Your question might be answered already in our Frequently Asked Questions section.

Most asked questions

How long will it take to receive my order?

Average delivery time
Depending on the country of destination your order will be delivered within 5 to 15 business days. In rare cases the delivery takes longer. For more detailed information please check shipping and delivery

Exceptions
As the delivery time of some countries deviate greatly from our average delivery time we highly recommend to check the estimated delivery times below before ordering. If you experience a delay in the delivery of an international post item yourself, it is most likely it will take longer than 15 business days for you to receive your order.

CountryDelivery
South Africaup to 35 business days

 

What does the shipment look like when it arrives?

You will receive your order via regular post. Your order will arrive in a plain white envelope containing a thick postcard. Both the envelope and the postcard won't show any cannabis related information. Instead it's designed with a random text or an image and will most likely result in a big smile on your face.  

How to find your seeds?

  • You will find your seeds on the inside of the postcard

Important

  • Please be careful when opening the postcard as it's completely sealed
  • The shipment originates from a European country

What is the fastest payment method?

Bank transfer
It takes 1 to 3 business days on average for a bank transfer to appear in our bank account. For countries like Australia, New Zealand and the United Kingdom, it takes up to 1 business day.

Crypto
Depending on the chosen currency we receive your payment almost instantly. 

Cash payment
Your cash payment will be received within 5 to 10 business days on average, it might take slightly longer in rare cases, depending on where it comes from.

Credit card
Credit card payments are processed instantly. Currently we only accept Mastercard payments.

When will my order be shipped?

Your order will be shipped within 8 hours after we received and confirmed your payment via email.

Important
The dates below show when our office is closed. Completed orders on these days will be processed the next business day. 

Dutch holidaysDate in 2019
New Year's DayJanuary 1st
EasterApril 12th - April 13th
Royal dayApril 27th
Ascension DayMay 21st
PentecostMay 31st - June 1st
ChristmasDecember 25th - December 26th

 

View all frequently asked questions

Our delivery continues as normal but please take into consideration your order may be delayed due to the COVID-19 outbreak. We wish you all the best of love & health, stay safe.