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Welcome to our customer support service. We are here to help!
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What is your question about?
Your question might be answered already in our Frequently Asked Questions section.
Most asked questions
How long will it take to receive my order?
Average delivery time
Depending on the country of destination your order will be delivered within 5 to 15 business days. In rare cases the delivery takes longer. For more detailed information please check shipping and delivery.
As the delivery time of some countries deviate greatly from our average delivery time we highly recommend to check the estimated delivery times below before ordering. If you experience a delay in the delivery of an international post item yourself, it is most likely it will take longer than 15 business days for you to receive your order.
|South Africa||up to 35 business days|
What does the shipment look like when it arrives?
You will receive your order via regular post. Your order will arrive in a plain white envelope containing a thick postcard. Both the envelope and the postcard won't show any cannabis related information. Instead it's designed with a random text or an image and will most likely result in a big smile on your face.
How to find your seeds?
- You will find your seeds on the inside of the postcard
- Please be careful when opening the postcard as it's completely sealed
- The shipment originates from a European country
What is the fastest payment method?
It takes 1 to 3 business days on average for a bank transfer to appear in our bank account. For countries like Australia, New Zealand and the United Kingdom, it takes up to 1 business day.
Depending on the chosen currency we receive your payment almost instantly.
Your cash payment will be received within 5 to 10 business days on average, it might take slightly longer in rare cases, depending on where it comes from.
Credit card payments are processed instantly. Currently we only accept Mastercard payments.
When will my order be shipped?
Your order will be shipped within 8 hours after we received and confirmed your payment via email.
The dates below show when our office is closed. Completed orders on these days will be processed the next business day.
|Dutch holidays||Date in 2019|
|New Year's Day||January 1st|
|Easter||April 12th - April 13th|
|Royal day||April 27th|
|Ascension Day||May 21st|
|Pentecost||May 31st - June 1st|
|Christmas||December 25th - December 26th|