Customer support

Welcome to our customer support service. We are here to help!

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What is your question about?

Your question might be answered already in our Frequently Asked Questions section.

Most asked questions

How long will it take to receive my order?

Average delivery time
Depending on the country of destination your order will be delivered within 5 to 15 business days. In rare cases the delivery takes longer. For more detailed information please check shipping and delivery

Exceptions
As the delivery time of some countries deviate greatly from our average delivery time we highly recommend to check the estimated delivery times below before ordering. If you experience delay in the delivery of international post yourself, it is most likely it will take longer than 15 business days for your to receive your order.

Country Delivery
South Africa up to 35 business days

 

What does the shipment look like when it arrives?

You will receive your order via regular post. Your order will arrive in a plain white envelope containing a thick postcard. Both the envelope and the postcard won't show any cannabis related information. Instead it's designed with a random text or an image and will most likely result in a big smile on your face.  

How to find your seeds?

  • You will find your seeds on the inside of the postcard

Important

  • Please be careful when opening the postcard as it's completely sealed
  • The shipment originates from a European country

What is the fastest payment method?

Bank transfer
It takes 1 to 3 business days on average for a bank transfer to appear in our bank account. For countries like Australia, New Zealand and the United Kingdom, it takes up to 1 business day.

Crypto
Depending on the chosen currency we receive your payment almost instantly. 

Cash payment
Your cash payment will be received within 5 to 10 business days on average, it might take slightly longer in rare cases, depending on where it comes from.

Credit card
If available, credit card payments are processed instantly. 

When will my order be shipped?

Your order will be shipped within 8 hours after we received and confirmed your payment via email.

Important
The dates below show when our office is closed. Completed orders on these days will be processed the next business day. 

Dutch holidays Date in 2019
New Year's Day January 1st
Easter April 12th - April 13th
Royal day April 27th
Ascension Day May 21st
Pentecost May 31st - June 1st
Christmas December 25th - December 26th

 

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