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    Customer support

    Welcome to our customer support service. We are here to help!

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    What is your question about?

    Your question might be answered already in our Frequently Asked Questions section.

    Most asked questions

    How long will it take to receive my order?

    Average delivery time

    For detailed information please check shipping and delivery

    What does the shipment look like when it arrives?

    You will receive your order via regular post or courier. Your order will arrive in a plain white envelope containing a thick postcard. Both the envelope and the postcard won't show any cannabis related information. Instead, it's designed with a random text or an image and will most likely result in a big smile on your face.  

    USA orders

    US orders will arrive in a plain envelope as well, but without the postcard.

    Europe and Canadian orders

    European and Canadian orders will arrive in a plain envelope containing a thick postcard. You will find the seeds inside the postcard. Depending on the chosen shipping method, it is possible that your order will arrive in random merchandise. 

    Rest of world

    Your order will arrive in a plain white envelope containing random merchandise. 

    Important

    Please be careful when opening the envelope

    When will my order be shipped?

    Europe + rest of world
    Your order will be shipped on business days, within 8 hours after we received and confirmed your payment via email.

    US
    Your order will be shipped on business days within 1-3 days after we received and confirmed your payment via email.

    Important
    The dates below show when our office is closed. Completed orders on these days will be processed the next business day. 

    Dutch holidaysDate in 2019
    New Year's DayJanuary 1st
    EasterApril 12th - April 13th
    Royal dayApril 27th
    Ascension DayMay 21st
    PentecostMay 31st - June 1st
    ChristmasDecember 25th - December 26th

     

    View all frequently asked questions