Most commonly asked questions
- Can I return my order?
In case you change your mind, you can return your order within 14 days after delivery. To initiate your return, please contact us, so we can send you the shipping instructions for the return. For more information about our return policy, visit our return policy page.
After we received your returned order, we'll refund your payment within 5 business days. Please note that receiving the payment back in your account might take a while depending on the payment method used.
- Do you sell mixpacks or do you offer pick and mix?
We currently do not offer pick-and-mix and/or mix packs.
- Is my shipment discreet and stealth?
When ordering at Weedseedsexpress your order will always be shipped in a discreet / stealth package.
- What does delivery guarantee mean?
Receiving your order is where your real journey starts. It's therefore our top priority to ensure your order gets delivered safe, unopened, and undamaged.
Delivery guarantee policy for Track & Trace shipments
We developed several different stealth shipping methods, but this alone isn't enough to ensure a smooth arrival. As your order is sent from abroad and processed through multiple sorting centers, owned by different postal companies in different countries, mistakes can be made which can lead to delayed delivery and in some cases even a no-show.
Does this mean that we leave you with nothing when your order is delayed or won't show up? No, of course not. Take a look at our shipping & delivery page for relevant transit times. Please contact us if you haven't received your order in time.
Please note that our delivery guarantee only applies to tracked shipments.
Let's be nice!
We fully understand that both delayed shipments and non-arrivals are very inconvenient, as you most likely want to start. As mentioned earlier, we will do the best we can to get your seeds to you safely. - What is the status of my payment?
You can check the status of your payment in your account.
It's also possible to check the status of your payment via order status.
- How does my purchase appear on my bank statement?
The description that appears on your bank statement depends on the payment method you select. In any case, the descriptor of the transaction remains discreet: no reference to cannabis, cannabis seeds, or anything else related to cannabis.